r bajie Privacy Policy

This privacy policy applies to any person — registered or unregistered — who browses our website, creates an account, or uses any service on the r bajie (https://r-bajie.cam) platform. The purpose of this policy is to give you a clear understanding of how we manage your data.

In this policy, "we" and "our" refer to the r bajie platform and its operating entity. "You" or "user" refers to any person who uses our website or app.

Our services are intended only for persons aged 21 or older. We do not knowingly collect information from minors. If you believe we hold information about a minor, please contact our support team immediately.

r bajie collects certain information to provide a safe and effective service. This information is gathered in two main ways: information you provide directly, and information collected automatically from your usage.

2.1 Information You Provide

During account registration and management, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form; never readable in plain text)
• Payment method details — such as bKash, Nagad, Rocket, Upay, or bank account information
• National ID card or passport details for identity verification
• Messages and attachments you provide when requesting support via live chat or email

2.2 Automatically Collected Information

When you use r bajie, our system automatically records the following technical information:

• IP address and device identification details
• Browser type and operating system
• Time of website access, page visit history, and session duration
• Game history, deposit and withdrawal transaction records
• Information from cookies and similar tracking technologies (details in Section 7)

r bajie uses the collected information only for the purposes listed below. No information is used outside of these stated purposes.

1. Account Management and Verification: Completing registration, login, identity verification, and account security.
2. Transaction Processing: Completing deposits, withdrawals, and bonus payments.
3. Service Improvement: Analysing user experience to make the platform easier and more effective.
4. Customer Support: Resolving issues through 24/7 live chat and email support.
5. Fraud Prevention: Detecting suspicious activity and maintaining platform security.
6. Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
7. Relevant Communications: Sending important notifications related to your account or transactions.
8. Responsible Gaming: Monitoring user gaming behaviour to enforce our Responsible Gaming Policy.

r bajie never sells your personal information. Information may be shared with third parties only in the limited circumstances described below and under strict conditions:

4.1 Service Provider Partners

We work with selected third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), game software supply, and technical support. These partners receive only the information necessary for their specific task and are bound by confidentiality agreements.

4.2 Legal Obligations

Information may be provided when required by a court order, a lawful request from a government authority, or to comply with applicable law. In such cases, only the minimum information legally required is provided.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such circumstances.

4.4 With Your Consent

For any purpose beyond the cases above, your explicit consent will be obtained before sharing your information.

r bajie adopts industry-standard technical and administrative measures to protect user information. Our main security measures are as follows:

• SSL Encryption: All data transmitted on the website and app is encrypted using SSL/TLS protocols.
• Password Hashing: Passwords are never stored in plain text; advanced hashing algorithms are used.
• Two-Factor Verification: OTP-based verification prevents unauthorised access to accounts.
• Firewall and Security Monitoring: Systems are continuously monitored and immediate action is taken on suspicious activity.
• Restricted Access: Only authorised staff can view user information, and only when specifically required.
• Regular Security Audits: Regular security reviews are conducted by third-party experts.

However, no transmission of information over the internet is entirely risk-free. We work to ensure the highest level of protection, but no one can guarantee complete security against unauthorised access by third parties.

We retain your information only for as long as necessary. The main principles governing retention periods are as follows:

• Active Accounts: All information is retained while the account remains active.
• After Account Closure: Information related to legal obligations and financial records is kept for a specified period.
• Transaction Records: Financial transaction information is retained for the period required by applicable law.
• Communication History: Customer support messages and emails are kept for a limited period to improve service quality.

After the retention period ends, information is securely deleted or anonymised so that no individual can be identified.

Cookies and similar technologies are used on the r bajie website. Cookies are small text files stored on your device.

7.1 Cookies We Use

• Essential Cookies: Required for login sessions, security verification, and basic website functionality.
• Functional Cookies: Remember your preferred language and other settings.
• Analytics Cookies: Collect anonymous data to understand website usage patterns.

7.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling essential cookies may affect certain key website functions.

As a user of r bajie, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. Following a written request, the information will be provided within the specified timeframe.

8.2 Right to Correction

If any of your information is incorrect or outdated, you may request a correction. Some information can be updated directly from your account settings.

8.3 Request for Deletion

After closing your account, you may request that specific information be deleted. All information except that which must be retained due to legal obligations will be removed.

8.4 Opting Out of Promotional Communications

If you do not wish to receive marketing emails or messages, you may request this at any time. Important notifications related to your account and transactions will continue to be sent.

8.5 How to Exercise Your Rights

To exercise any of the rights above, contact us via our 24/7 live chat or email. After verifying your identity, we will respond as soon as possible. Further information on this is also available in our FAQ section.

r bajie uses global technology infrastructure. Your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that the relevant organisations maintain adequate data protection standards and are contractually bound to us.

For international transfers, we maintain data protection through contractual safeguards, encryption, and access controls.

This privacy policy may be updated from time to time to reflect changes in technology, law, or business operations. For any significant changes:

• The updated date will be noted on this page.
• Registered members will be notified by email or app notification.
• For important changes, your consent may be requested when you next access the platform.

Continued use of the service after a revised policy is published will be taken as acceptance of the new policy. You are therefore advised to check this page regularly.

For any questions or complaints about this privacy policy, or to exercise your rights regarding your information, please contact us. Our team provides support in both Bengali and English.